Creative Toys & Hobbies by Hungates
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Creative Toys & Hobbies
102 Hungate Drive • Greenville, NC 27858

Toys • Games • Remote Controlled Vehicles • Coin & Stamp Collecting • Airbrush • Puzzles • Models • Trains • Science Kits • Rockets • Crafts

Our Return Policy

While we attempt to be very thorough and accurate with our product descriptions, the actual product may vary from what we have described. As a result, if you are unhappy with your purchase for any reason, you may return the item to us for a full refund, minus the shipping cost, within 30 days of the purchase date if the following conditions are met:

1. Item must be in new condition in original packaging.
2. Item must be in its original packaging without any assembly or alteration of the product or it's packaging by the customer.

*After 30 days or if the order is refused, cancelled after shipping or returned after being opened & alterneted from the original state, you will be billed a restocking fee of 20% plus shipping both ways.

Please Note the Following:
Due to the nature of high performance Radio Control products and Model Train sets and the skill required for their use, no returns will be accepted for used products for any reason including defects. Once you have altered the condition of the product from new in any way, you will be required to contact the manufacturer of the product for any warranty related repairs associated with product defects.

All returned items must have an RMA (Return Material Authorization) number clearly marked on the box. Please contact us at 1.800.356.3289 to obtain your RMA number.

 

Damaged or Incorrect Shipments :

If you receive a damaged or incorrect product, please contact Customer Service by phone at 1.800.356.3289 or email at customerservice@hungates.com and a Customer Service Representitive will be happy to help.

 

How to Return a Product

1. Print out this form.

2. Call us at 1.800.356.3289 and one of our customer service representatives will be happy to provide you with a Return Materials Authorization number.

3. Please write the RMA number in the space provided:
RMA # : __________________________

4. Securely pack this form and the returning merchandise into a shipping box. Do not use the box of the item you are returning as the shipping box. If an item is shipped back in its own box, a restocking fee of at least 20% will be assessed.

5. Include your RMA # on the box & ship the item to:

Creative Toys & Hobbies Internet Returns
RMA # ___________
102 Hungate Drive
Greenville, NC 27858

6. You may ship the box back via your perferred method. Creative Toys & Hobbies will not be respondsible for any expedited shipping fees. We recommend that you insure the package. Creative Toys & Hobbies is not respondsible for returned packages that are lost, stolen, or misdirected in shipping.

7. Returns will be processed in the order they are received.

    

Warrenties / Repairs & Defective Merchandise 

Most products sold by Creative Toys & Hobbies come with a manufacturer's warrenty. The purpose of a warrenty is to give the buyer protection from defective or malfunctioning products. Before you call Creative Toys & Hobbies concerning a defective or malfunctioning product, please call the manufacturer.

Company Telephone #

Aztec .................................................. 800-962-6654
Bachmann Industries ......................... 215-533-1600
Badger Airbrush Company .............. 800-222-7553
C&A Scientific ................................... 703-330-1413
Carrera of America ........................... 609-409-8510
Celestron ............................................ 310-328-9560
CEN .................................................... 888-236-9886
CHH .................................................... 800-553-6262
Estes ................................................... 800-525-7561
Elenco Electronics ............................. 847-541-3800
Erector ................................................ 972-422-0838
Excalibur Electronics ........................ 305-477-8080
Horizon Hobbies ............................... 800-535-5551
HPI Racing .........................................  
Imex Model Co ................................... 352-754-8522
Iwata .................................................... 503-253-7308
Knex .................................................... 800-822-5639
Learning Curve .................................. 563-875-2000
LEGO .................................................. 800-392-0584
Life-Like (William Walthers) ............. 800-877-7171
Lionel .................................................. 586-949-4100
Midwest Products ............................. 800-348-3497
MRC ................................................... 800-333-3692
NSI ..................................................... 631-249-5660
Playmobil ........................................... 800-775-8697
Paasche Airbrush Co ....................... 800-621-1907
Quest Aerspace ................................  
Revell Germany .................................  
Revell Monogram ..............................  
Scientific Explorer ............................. 206-322-7611
Thames & Kosmos ........................... 401-683-5535
Thumbler ............................................ 800-225-1017
Traxxas ...............................................  
Uncle Milton Industries ...................... 818-707-0800
Venom Racing ................................... 800-705-0620

Contact Us If Your Manufacturer Is Not Listed.


 

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    Can't find what you are looking for? Email us and we will let you know if we can get it for you. For other corporate information please visit the about us, contact or locations pages. Our Corporate office is open Monday - Friday 9am - 5:30pm.

1-800-356-3289
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